CentreDesk is a freeware multi-user help desk solution. One of four CentreDesk group of applications, that are affordable and easy to use. Fast, easy call logging, call tracking, with the full history of all actions taken.
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks.
Previous Versions
Here you can find the changelog of FREEWARE HelpDesk CentreDesk since it was posted on our website on 2015-04-25 03:00:00.
The latest version is 6.101 and it was updated on 2024-03-27 12:25:29. See below the changes in each version.
FREEWARE HelpDesk CentreDesk version 6.101
Updated At: 2012-01-01
Changes: Full unocked Access .mdb file included with download
FREEWARE HelpDesk CentreDesk version 5.303
Updated At: 2008-09-03
Changes: Update - Vista & Office 2007 enabled
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